Frequently Asked Questions

1 Riverside Drive, Camden New Jersey, 08103

Late summer, fall, and early winter are the LEAST busy times at Adventure Aquarium. Afternoons are always the best time to visit if you’re looking to avoid large crowds, such as school groups. During the school year, our visiting school groups are typically gone by 1 p.m.

The MOST popular days are when school is not in session, such as holidays:

  • President's Day Weekend
  • Spring Break (the weeks before and after Easter Sunday)
  • Memorial Day Weekend
  • July 4th Weekend
  • Labor Day Weekend
  • Christmas Holiday Week (from the day after Christmas through the Sunday after New Year's Eve)
  • Martin Luther King Jr. Weekend

Aquarium parking is provided by the Parking Authority of the city of Camden (PACC). Guests can park in PACC lots 7 and 8, located directly across the street from the Aquarium.

Members and General Admission guests can pre-pay for parking at the payment kiosk next to the Box Office OR pay as they exit the parking lot. Cash and all major credit cards are accepted.

  • Platinum Members - Free
  • Gold Members- $5.00
  • Silver Members & General Admission Guests- $10.00

Upon entering the Aquarium, Gold and Platinum members will receive a discounted parking voucher. The voucher will provide the above discounts when inserted into the parking kiosk before payment when exiting the lot.

While strollers are welcome in select areas of the Aquarium, we strongly encourage you to leave them at home or in the car.

Effective April 1, 2023:

For ease of flow and the comfort and safety of other guests navigating narrow walkways, wagons and wagon-style strollers of any size are prohibited.

Strollers, presented by Shriners Hospital for Children, are available to rent.

  • Single Strollers are $8.00 
  • Double Strollers are $10.00 

A fully refundable $10 deposit is required for all stroller rentals. Strollers are available on a first-come, first-served basis and cannot be reserved in advance. Cash and all major credit cards are accepted for rentals.

Families with Disabilities

Adventure Aquarium’s wagon policy is waived for families with disabilities using either as an ambulatory device. Upon entering the security line, let our staff know that you need your wagon for medical purposes, and you’ll be directed to our Info Desk to receive a special tag that will let staff and other guests know that your wagon has been approved for medical purposes.

For your convenience and the comfort of all guests, all restrooms (male and female) are equipped with baby-changing stations.

Our Nursing Room, presented by Shriners Hospital for Children, is also available in Zone B.

Lockers are available for daily rental in the main lobby. Cash and all major credit cards are accepted for rentals.

At this time, we no longer host small birthday parties/ gatherings in our skyline room. If you are interested in hosting any event. Please reach out to our Adventure Aquarium Events and Catering members at adventureaquariumcatering@aramark.com.

We are excited to offer guests free admission on their birthdays! Visit the Box Office on your birthday to show identification, and you’ll receive a complimentary admission ticket that day.

PLEASE NOTE: Members of your party purchase tickets or make a member reservation to guarantee entry with you.

The average time spent visiting Adventure Aquarium is 2-3 hours. It is a self-guided tour, so each person's visit will differ.

All exhibits, except our Penguin Park exhibit, are inside.

Still cameras for personal use are permitted in the Aquarium. Please be courteous of other guests around you and do not block others from viewing exhibits when taking pictures. Camera cases will be inspected before entry.

Tripods and monopods are prohibited

We accept cash and all major credit cards at all points of purchase.

Digital payment methods such as Apple Pay or Google Wallet are not available at the Box Office but can be used in our various retail locations (Gift Shop, H20 Photo, Marketplace Café).

If you lost an item during your visit, check in with any Aquarium Team Member, who can check to see if your item has been turned in.

 

If you realize you lost an item after leaving the Aquarium, email info@adventureaquarium.com or call 844-474-FISH (3474) to see if your item has been found and turned in.

For the safety of our animals and guests, certain Encounter experiences have an age limit to participate. Below, you can find our Encounter offering by age range:

ALL AGES

  • Behind-the-Scenes Tour

AGES 5+

  • Penguin Pop-in Encounter
  • Wild Thing Encounter

AGES 8+

  • Hippo Encounter
  • Sea Turtle Encounter

AGES 12+

  • Shark & Ray In-Water Encounter

If you have questions about booking an Encounter experience, call 844-474-3474.

The Aquarium uses Evolv Technology as its security screening system.

This technology uses AI to screen for and detect dangerous and prohibited items. However, the system occasionally flags harmless personal items such as umbrellas, eyeglass cases, and strollers – which requires a secondary search to ensure guest safety.

Our security team will only ask you to do a secondary search if the Evolv system flags an item of concern on your person. Otherwise, you likely won’t notice the security screening as you enter the Aquarium and begin your visit.

While you are with us, you are expected to comply with the following*:

  • Respect each other and our employees; verbal abuse of other guests or our employees will not be tolerated.
  • Do not use offensive language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, ability, age, sexual orientation, gender identity/expression, or national origin.
  • Refrain from fighting, horseplay, taunting, or threatening remarks and gestures.
  • Do not create disruption with behavior that is unruly, disruptive or illegal.
  • Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
  • Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may, at the discretion of Adventure Aquarium, have their Ticket or Membership revoked or confiscated by Adventure Aquarium with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Adventure Aquarium reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.

*A complete list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at AdventureAquarium.com or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale

The following is a list of prohibited items at Adventure Aquarium.

  • Weapons of any kind or objects that appear to be weapons, including firearms, ammunition, fireworks, water grenades (metal or plastic), knives, and pocket knives
  • Alcoholic beverages of any type.
  • Tripods/Monopods.
  • Pepper spray/mace.
  • Recreational devices with wheels, such as skateboards, hoverboards, balance boards, scooters, inline skates, or shoes with built-in wheels.
  • Wheeled mobility: Devices with less than three (3) wheels; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length.
  • Pets or other animals, except for approved service animals (e.g., dogs); service animals must be under the owner's control at all times and should remain on a leash or harness. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions.
  • Smoking, vaping, or using marijuana or tobacco products in any form, including electronic cigarettes, is prohibited on Aquarium property.
  • Any other items the Aquarium determines may be suspicious, harmful, unsafe or disruptive.

All persons and bags are subject to screening prior to admission; this may include metal detection.

Tickets & Discounts

Plan-ahead pricing allows you to lock in the lowest guaranteed price at the time of purchase, allowing you to book a visit that works best with your schedule AND your wallet.

Learn more about Plan Ahead Pricing here.

Coupons and gift cards cannot be used toward online purchases. Tickets must be purchased in person at the Box Office to receive the coupon discount or use a gift card.

We do not offer Camden residents a discount or free admission.

Once you have purchased your CityPASS, call (844) 474-FISH (3474) on the day of your intended visit to book your time slot and secure entry. Admission to the Aquarium is not guaranteed without a reservation. Calling ahead is strongly recommended, as time slots may be sold out.

No, Adventure Aquarium does not have reciprocity with any other facility except for our sister facility, Newport Aquarium in Kentucky.

Memberships & Renewals

Memberships can be purchased online, over the phone at 1-844-474-FISH (3474) or in person at Adventure Aquarium’s Box Office during your next visit.

All three Memberships provide excellent value with unlimited visits to Adventure Aquarium.

Silver members enjoy unlimited, year-round access to the Aquarium and receive special discounts when renewing for another year.

Gold Members receive all Silver Member perks, plus $5 off parking and 10% off at the Gift Shop, H2O Photo, and Marketplace Café. Gold Members also receive two Seasonal Bring-A-Friend tickets to use throughout the year. This is at least a $90 value, all for just $20 more than a Silver Membership.

As a Platinum member, you receive all the Silver/Gold Member perks with two additional Seasonal Bring-A-Friend passes, FREE parking, one complimentary Aquarium Encounter, 10 % off at the Marketplace Café, and 15% off Gift Shop purchases and H2O Photo. Platinum members can also access the Aquarium daily without a reservation.

Yes.

Memberships are only valid for a single, designated pass holder. When you purchase your Membership, you will be asked to take a photo that will be printed on your Membership card. Memberships are non-transferable, and only one person is named to each Membership.

At this time, Adventure Aquarium does not offer any family membership options.

Your online account gives you access to all things Membership, including?

USER PROFILES

Saving your information will make future purchases even easier! Use your Online Account to update and manage your address, phone number, email, and payment information.

VIEW CURRENT TICKETS AND PASSES

See all your tickets and Memberships in one place with details including validity dates and more.

LINK PASSES

Want to manage your family’s Membership all in one spot? You can easily link your family’s Membership passes to your account by typing in the number found either on the front or back of your Membership card and the phone number associated with that pass.

EASY ACCESS TO BRING-A-FRIEND TICKETS* & MORE

If your membership was purchased AFTER 2/17/2023, you can view your digital Bring-A-Friend tickets through your Online Account, which you can present on your mobile device or by printing the tickets off ahead of time.

If your membership was purchased before 2/17/2023, your Bring-A-Friend tickets will be available to pick up when you process your pass at the Aquarium.

ORDER HISTORY

See your entire online order history, including dates and payment amounts.

Click here to learn more about using your Online Account.

Your Membership expiration date will be printed on your Membership card. All Memberships are valid for one full year and will run until the end of the month of activation.

You will receive renewal reminders via email with a special early-renewal discount. You will not lose any time on your Membership if it is renewed before the expiration date. The new Membership will commence when the current one expires.

You will receive a one-time-use voucher for each Membership purchased. This voucher will allow you to make a reservation online for your first visit. Redeem your Membership using that voucher at the Box Office. Each individual must be present and have their photograph taken to redeem their Membership.

Gold and Platinum members will receive an email with invitations to Member-only events held throughout the year. Member-only emails will also update you on special events, new exhibits, and animal updates at Adventure Aquarium.

Keep your Online Account up-to-date so you don’t miss our upcoming member offerings!

Bring-A-Friend Ticket Access

Members eligible for Bring-A-Friend tickets can access their allotments via their Online Member Account.

Each Gold Member – adult or child – receives two (2) Seasonal Bring-A-Friend passes with their Membership. You can use one during your first six months as a member and the other during the following six months.

Each Platinum Member – adult or child – receives four (4) Seasonal Bring-A-Friend passes with their Membership. You can use one during your first three months as a member, one in months four to six, one in months seven to nine, and the last during the final three months.

Bring-A-Friend Days

Quarterly Bring-A-Friend Days are scheduled throughout the year for Gold and Platinum Members and do not require Bring-A-Friend passes (online reservations are still required). You will be notified by email before Bring-A-Friend Days.

Discounted Bring-A-Friend tickets can be purchased using your Online Member Account.

Each Adventure Aquarium Platinum Member receives a FREE Behind-the-Scenes Encounter* with their annual membership. This encounter experience can only be used by the pass holder for whom the Membership is registered.

*Member Behind-the-Scenes Encounter or select up-close encounter at the Aquarium's discretion.

Visit the Box Office on the day of your visit. You will receive a temporary pass for entrance into Adventure Aquarium. Once you have your temporary pass, visit the Information Desk in the Main Lobby to receive a voucher for a new Membership card.

Membership cards are $5 per replacement.

Parking is regularly $10. Gold members receive a $5 discount, and parking is FREE for Platinum members. Upon entering the Aquarium, Gold and Platinum members will receive a discounted parking voucher. Insert the voucher at the parking lot gate before payment when exiting the lot, and your parking will be discounted.

The Parking Authority of the city Of Camden (PACC) operates secure and monitored parking adjacent to the Aquarium.

Yes, you can receive a 50% discount at all Herschend Family Entertainment Properties including Dollywood (Pigeon Forge, TN), Silver Dollar City (Branson, MO), Wild Adventures (Valdosta, GA), and Newport Aquarium (Newport, KY)

Show your pass at the Box Office of these attractions to receive 50% off a 1-day admission (limit 1 ticket per Adventure Aquarium Membership).

Pre-K Kid's Adventure Pass

The Free Pre-K Kid’s Adventure Pass ensures kids ages 2 to 5 have the opportunity to enjoy Adventure Aquarium admission free of charge by offering a complimentary year-long entry pass if you register online starting August 21, 2023 and activate the pass by visiting the Aquarium by October 29, 2023

No. Children under the age of 2 receive free admission to Adventure Aquarium.

You do not. A Pre-K Kid’s Adventure Pass only grants admission to the child for whom the pass is registered.

We recommend that parents purchase their own Membership or a daily General Admission ticket to experience the Aquarium with their child. All Pre-K Passholders must be accompanied by an adult while inside the Aquarium.

A Pre-K Kid’s Adventure Pass gives your child FREE daily admission to Adventure Aquarium.

Yes! Pre-K pass holders are always welcome to join eligible Gold/Platinum Members during our exclusive Member events.

To receive a free Pre-K Kid’s Adventure Pass for your child, you must follow a simple, three-step process:

  1. Register online at adventureaquarium.com/PRE-K. Registration begins August 21, 2023..

  2. Activate your child’s pass. Make a reservation to visit Adventure Aquarium by August 21, 2023.. Prior to entry, stop at the Box Office with proof of age (original or copy of birth certificate, passport, adoption papers, or Green Card) which must be presented at time of activation to receive the pass.

  3. Play and enjoy.

We encourage parents to purchase Memberships for the rest of the family so everyone can enjoy unlimited visits to Adventure Aquarium for the entire year.

No. Registration must be completed online at AdventureAquarium.com/Pre-K prior to visiting Adventure Aquarium.

No. Registration must be completed online at AdventureAquarium.com/Pre-K prior to visiting Adventure Aquarium.

You can register as many children as you have that are between the ages of 2 and 5.

The Pre-K Kid’s Adventure Pass is good for one year through the end of the month in which the pass was activated in person.

Note: Parents or guardians must accompany any child in Adventure Aquarium at all times. We recommend a Membership for the most flexibility and value.

There is limited availably for the Pre-K Kid’s Adventure Pass. We recommend registering your child(ren) early to avoid missing this opportunity. Passes can be activated at the Adventure Aquarium Box Office any time between registration and October 29, 2023.

The free Pre-K Kid’s Adventure Pass will be unavailable after October 29, 2023 or upon sell out.

You will be unable to receive a Pre-K Pass for your child.

While strollers are welcome in select areas of the Aquarium, we strongly encourage you to leave them at home or in the car.

Effective April 1, 2023:

For ease of flow and the comfort and safety of other guests navigating narrow walkways, wagons and wagon-style strollers of any size are prohibited.

Strollers, presented by Shriners Hospital for Children, are available to rent.

  • Single Strollers are $8.00 
  • Double Strollers are $10.00 

A fully refundable $10 deposit is required for all stroller rentals. Strollers are available on a first-come, first-served basis and cannot be reserved in advance. Cash and all major credit cards are accepted for rentals.

Families with Disabilities

Adventure Aquarium’s wagon policy is waived for families with disabilities using either as an ambulatory device. Upon entering the security line, let our staff know that you need your wagon for medical purposes, and you’ll be directed to our Info Desk to receive a special tag that will let staff and other guests know that your wagon has been approved for medical purposes.

Accessibility

Yes! Adventure Aquarium has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events, including those with sensory needs. We strive to raise awareness of the needs and challenges individuals with sensory processing disorders face by supplying our Team Members with continuous training and offering our guests the resources and accommodations below.

Sensory Bags

Sensory bags containing special KultureCity VIP badges, fidget tools, noise-canceling headphones, and other resources are available for checkout (with a $10 refundable deposit) at our Info Desk on the Lower Level just inside the Main Entrance.

Weighted Lap Pad

A weighted lap pad is also available upon request (with a $10 refundable deposit) at our Info Desk on the Lower Level just inside the Main Entrance.

Headphone Zones

Keep an eye out for signage around the venue indicating “Headphone Zones” or louder areas of the Aquarium to remind guests to use their noise-canceling headphones in those areas if needed.

Designated Quiet Area

Adventure Aquarium’s multi-use Nursing and Family Room can be used as a private, quiet space for guests experiencing sensory overload. If you require a bigger space for some quiet, alert an Aquarium Team Member, and they can take you to one of our private, behind-the-scenes areas.

Social Story and KultureCity All-Inclusive App

Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Adventure Aquarium.

Download Now:

Adventure Aquarium is fully accessible for our guests in wheelchairs/electric convenience vehicles and for those who find steps challenging. Manual wheelchairs and electric convenience vehicles (ECV) are available for rental at the Information Desk in the Main Lobby daily. A manual wheelchair can be rented for $6, with a fully refundable $10 deposit required. Cash and all major credit cards are accepted for rentals.

Segways are not permitted inside Adventure Aquarium.

While Adventure Aquarium generally prohibits all wagons and strollers over a specific size, our wagon/stroller policy is always waived for families with disabilities using either as an ambulatory device.

Upon entering the security line, let our staff know that you need your wagon or over-sized stroller for medical purposes, and you’ll be directed to our Info Desk to receive a special tag that will let staff and other guests know that your stroller/wagon has been approved for medical purposes.

Visitors with severe disabilities may be accompanied by paid Personal Care Attendants (PCA) at no additional cost during their visit to Adventure Aquarium. This applies to all ticketed events that the visitor is attending. This applies to individual, membership, complimentary, and group sales tickets.

Visitors with severe disabilities who wish to purchase advance tickets should contact 844-474-FISH (3474) to request complimentary companion tickets for a paid PCA. The visitor and the paid PCA must pick up these tickets in person at the Box Office.

The Camden Parking Authority offers limited handicap parking on a first-come, first-serve basis. Guests can also be dropped off and picked up at the designated accessible area on the Aquarium’s Loop Drive next to the Box Office.

Because the Shark Bridge attraction is an able-bodied experience, we offer guests unable to cross Shark Bridge the opportunity to get a behind-the-scenes look at the largest collection of sharks in the Northeast with a fully-accessible Shark Shack tour. Please ask an Adventure Aquarium Team Member at Shark Bridge for assistance during your visit.

At Adventure Aquarium, we continuously work to improve the experience for every guest who enters our doors. The accessibility and comfort of every guest is a top priority. Because of this, we have created an overview of the many services and accessibility options available at Adventure Aquarium.

LEARN MORE: https://www.adventureaquarium.com/Plan/Accessibility

Food & Beverage

Yes, you are welcome to bring outside food into the Aquarium. You can also purchase food at our Marketplace café, which offers sandwiches, salads, pizza, hot dogs, and more.

Yes. You can enjoy beer, wine, and spiked slushies when you visit our seasonal Flying Fish Beer Garden (open seasonally), which is located on the Aquarium’s terrace facing the Delaware Waterfront.

Get the latest news and special offers

Subscribe to our newsletter, special offers and promotional emails.